Delivery Almost all of our equipment is in stock and will be despatched within 3 working days. If you require a more urgent delivery please contact our office on + 44 (0)1638 667994 or 669447 and we will endeavour to fulfill your requirements.Most large units are kerbside delivery only unless by prior arrangement. Other services can be arranged but a charge will be made.Delivery within the UKAll equipment orders are shipped FREE OF CHARGE to mainland UK customers.All spares shipments to mainland UK customers (including dishwasher chemicals and water softeners) will be subject to a one-off courier charge of £7.95.International DeliveryKB Catering is experienced in supplying to overseas customers. We have many satisfied customers in mainland Europe, the Middle East and Far East.Usually we deliver to a nominated shipping agent in the UK and ask you to organise onward transport. Please telephone us on 01638 667994 for more details.Back OrdersIf for some reason when orders are received we have a zero stock level and a delay on delivery is anticipated of more than 7 working days we will notify you prior to processing your order.ReturnsIf your product arrives damaged or faulty please contact us within 3 working days of receipt and we will arrange a replacement or repair. If the goods are not required, incorrect or a mistake was made when ordered, please return them in the original packaging and we will refund you, less a restocking charge of 25%. No postal charges will be refunded. This does not affect your statutory rights.